禮賓接待工作注意事項（2003-12-01前公關隊員提供）

注意自己的儀容，以整齊端莊為要。如果做長時間的接待工作，記得要抽空補妝。保持笑臉迎人，並且耐心的解決每個問題。

Hi, welcome.  May I help you?

May I help you with the registration?

Yes, how may I help you?

接待的工作是門面，務必謹言慎行，行為舉止不可太輕浮。要表現出親和力，主動解決問題。

Have you picked up your registration material?

May I have your name, please?  Let me check where your session is.

Please sign the registration and I will locate your packet for you.

徹底瞭解自己所被指派的任務，除了盡力完成之外，也要保持最高的機動性，面臨不預期的任務。

I』m sorry we just ran out of name tags.  Could I have your name?  I will bring it to you as soon as it becomes available.

I am afraid the turn-out is much bigger than we』re prepared for.  More copies of the proceedings are now being printed.  They should be ready by this afternoon.  Please check back with us.

如果被問到無法回答的問題，切勿慌張或做無知狀。專業的工作在最無力的時刻也要有專業的處理。

I』m sorry I was not given that information.  But let me ask around.

I』m not sure if that arrangement has been made.  Let me check for you.

I』m afraid I will have to check with my superior officer.  Could you wait?

如果有會議舉行，必須協助主持人負責監控時間、秩序或處理突發事件。

Excuse me, please.  The secretariat has a few important announcements to make.

May I have your attention, please.  Lunch will be served in the next room.  Vegetarian food is available and clearly marked.  Please enjoy.

Excuse me.  We do have a conference schedule to keep.  May I ask you to return to your seats and let the session begin on time?

會議快結束時，接待人員必須準備做導引工作。例如：討論開始時，注意發言者動作，遞補提問單及文具。

 If you have not checked out of the hostel and returned the key to the office, please do so during the break.  You can bring your luggage to the registration desk and go to your sessions.  We will take care of it.

The bus will leave at 6:30 sharp.  Please gather in the lobby a few minutes before that.  Also, it might be wise to take along an umbrella as the forecast includes occasional showers.

接待的工作相當的彈性，一有問題務必隨時向接待中心或者向上級反應，以統籌所有情況作最完善的處理。接待工作需所有接待人員群策群力，團結一致始能圓滿達成任務