letter of complaint

To Whom It May Concern:       

Delayed delivery of Order No. b16626000 

I』ve ordered 2 tubes of New Grape &Green Tea Sculpturing Eye Gel and a bottle of Cooling Gel on 2 December, 2004.  The official website of your company guarantees that your products would be delivered within two days from the date of the order.  However, the goods are now two weeks overdue, and I have heard nothing from you. 

I』ve been a loyal supporter of your products for many years, and I』m always pleased by their quality.  As this is the first time that I experienced this problem, I am writing to urge you to review your order progress before more serious problems evolve.  

I』m willing to wait for another 3 days before canceling my order.  Please give this matter your immediate attention.

 Yours sincerely,